Contact & FAQ
How can we help?
Our customer service team. Find answers below or get in touch directly.
Email us
For order questions, returns, warranty claims, or anything our FAQ doesn't cover. We typically reply within 4 business hours.
Or search the help library
Getting started
How do I set up my Nasaclear for the first time?
Charge the device fully (about 90 minutes the first time) using the included USB-C cable. Once charged, fill the clean-water tank with lukewarm distilled or filtered water, add one saline sachet, and shake gently to dissolve.
Press the power button once to turn on. The device starts on Gentle mode by default. Lean over the sink, place the soft pillow against one nostril, breathe through your mouth, and press the start button. Switch sides after 15 seconds.
What pressure level should I start with?
Always start on Gentle. Most first-time users find it surprisingly strong even on the lowest setting. After 3–4 sessions you can move up to Standard if you want more flow. Deep is for experienced users with significant congestion.
Why does it sting the first few times?
Stinging usually means the saline concentration is off or the water is too cold. Use the full saline sachet with exactly 280ml of lukewarm water (not cold, not hot). Once the saline matches your body's natural salinity, the sensation disappears.
If stinging continues after correcting the water and saline, try the Gentle pressure setting and tilt your head slightly more forward.
Using your device
How often should I use Nasaclear?
Once daily is the standard recommendation, ideally in the morning. During hay fever season or active congestion you can use it twice a day, morning and evening.
Daily use is what unlocks the long-term benefit. Sporadic use will give you short-term relief but won't shift chronic conditions.
Can I use it when I have a cold or sinus infection?
For a regular cold, yes — and many users find it accelerates recovery. For a confirmed sinus infection, see your GP first. Nasaclear supports recovery but isn't a treatment for acute infections.
Cleaning & care
How do I clean the device?
After every session, run the auto-clean cycle by holding the power button for 3 seconds. This rinses both tanks and the internal pathway. Empty both reservoirs and leave the device open to air dry.
Once a week, deep clean by running a 50/50 white vinegar and water solution through a full auto-clean cycle, followed by two clean water rinse cycles.
Is Nasaclear dishwasher safe?
The pillow and removable tanks are top-rack dishwasher safe. The main device body contains electronics and should never be submerged or put in the dishwasher.
Saline & refills
Do I have to use Nasaclear-branded saline?
No. The device works with any isotonic nasal saline. NeilMed sachets, Sterimar, generic pharmacy saline, or homemade saline all work fine.
We sell branded sachets because they're convenient and pre-measured for our 280ml tank. But the device is designed to be saline-agnostic.
Orders & shipping
How long does shipping take?
Orders are typically dispatched within 1–3 business days. Standard delivery across the UK usually takes 3–7 working days. Express delivery options may be available at checkout.
Do you ship internationally?
Currently we ship across the United Kingdom. International shipping to other regions is on the way — sign up to our newsletter to be notified when it launches.
Shipping & returns
The basics, in plain English.
- Free standard shipping on every order across the UK
- Returns Pact — up to 45 days, depending on your kit
- We pay return shipping on any defective device
- Refund within 5 business days of receiving your return
Warranty, no asterisks
Two full years, the way warranty should work.
- 2-year warranty on every Nasaclear device, no registration required
- Free replacement if the device fails for any non-physical reason
- Battery covered against significant capacity loss for the full 2 years
- No asterisks — we don't make you jump through hoops
- Email a photo and we'll process the claim that day
We're here to help.
Real people, real responses within 4 hours, real answers to whatever you need. That's the whole job.