Shipping Policy

Last updated: [INSERT DATE]

This Shipping Policy applies to all orders placed through our Site by customers in the United Kingdom, and is provided by VET Negócios Digitais LTDA (CNPJ 55.470.489/0001-57), Rod. José Carlos Daux, 5500, Florianópolis, SC, Brazil.

1. Order processing time

Orders are typically processed and dispatched within  [1–3] working days of payment confirmation. Business days are Monday to Friday, excluding UK bank holidays. During periods of high demand (e.g. sales events), processing times may be slightly longer, and we will notify you if a significant delay is expected.

2. Delivery times and carriers

Once dispatched, delivery within the UK typically takes [4–15 working days], depending on your location and the carrier used. We work with Royal Mail / DPD / Evri] to fulfil deliveries.

Estimated delivery times are provided in good faith but are not guaranteed, as they may be affected by circumstances outside our control (customs processing, carrier delays, adverse weather, etc.).

3. Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected. Any applicable shipping fee will be clearly displayed before you complete your purchase.

4. International dispatch and customs

Some or all orders may be dispatched from outside the United Kingdom. As such, your order may be subject to import duties, customs clearance, and applicable VAT, which are the responsibility of the customer unless otherwise stated at checkout. We aim to ensure any applicable UK import VAT is collected at checkout where legally required, so you should not face additional charges on delivery; however, in rare cases, customs authorities may apply additional charges, and we cannot be held responsible for delays caused by customs processing.

5. Order tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available. You can use this to monitor your delivery's progress.

6. Missing, delayed, or damaged deliveries

If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us at within 14 days of the estimated delivery date, so we can investigate and resolve the issue, which may include a replacement or refund in accordance with your statutory rights.

7. Incorrect delivery details

Please ensure your delivery address is entered correctly at checkout. We are not responsible for orders that are delayed, lost, or delivered incorrectly due to inaccurate address information provided by the customer. If you notice an error shortly after placing your order, contact us immediately at  and we will do our best to amend it before dispatch.

8. Contact us

For any shipping-related questions, please contact:

VET Negócios Digitais LTDA Rod. José Carlos Daux, 5500, Florianópolis, SC, Brazil CNPJ: 55.470.489/0001-57 Email: [INSERT SUPPORT EMAIL]